Right of Withdrawal

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor selfemployed.)

Right of withdrawal

Right of withdrawal

You have the right to revoke any contract excluded on the vegan-sg.de platform within one hundred days without giving reasons. The cancellation period is one hundred days from the day

  • on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this is or will be delivered in one go;
  • on which you or a third party named by you who is not the carrier possesses the last goods have taken or has, if you have ordered several goods as part of a single order and these are delivered separately;
  • on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces;

In order to exercise your right of withdrawal, you must inform the seller of your decision to withdraw from this contract using the "Return" function in your customer account on vegan-sg.de

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment for goods that can be sent by parcel post until the seller has received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You have to return the goods that can be sent as a parcel to the seller immediately and in any case no later than 14 days from the day on which you inform us about the cancellation of this contract to hand over. The deadline is met if you send the goods that can be sent by parcel post before the period of 14 days has expired.

You bear the costs of the return

Returned goods cannot be damaged, used or unpacked.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion or expiration

The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer consumer tailored;
  • for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded;

The right of withdrawal expires prematurely for contracts

  • for the delivery of sealed goods that cannot be delivered for reasons of health protection or hygiene suitable for return if unsealed after delivery;
  • for the delivery of goods if these are inseparable after delivery due to their nature goods have been mixed up;